Send photographs of what you are seeing if you can — they save a visit and make the first answer far more useful.
Send us the details
The form takes about a minute and gets you a more useful first answer than a phone call, because we can look at what you have described before we ring back.
What to tell us
The more of this you can include up front, the more useful the first reply will be — and in a fair number of cases we can tell you over WhatsApp that you do not need a contractor at all.
- Where the damp or leak is — which room, which wall, how high up
- When it appeared, and whether it is worse during or after rain
- The type of property: house, apartment, complex, commercial, sectional title
- Roughly how old the building is, and whether the roof is flat or pitched
- Photographs, if you can — they are worth several paragraphs of description
Response times
Messages are answered the same working day. Inspections are usually within a few working days. Active leaks during winter rainfall take priority over routine quotes — say so if water is coming in now.
Not sure what you are looking at? The damp diagnosis tool will narrow it down in about thirty seconds before you even contact us.
Sectional title and commercial
For body corporate, managing agent and commercial enquiries we quote in an itemised format suitable for tabling at a trustee or board meeting: scope by element, measured areas, named systems, guarantee terms and explicit exclusions. Site meetings with trustees or a managing agent can be arranged outside normal hours.
Common questions
Do you charge for a quote?
No. Inspections and written quotes are free within the greater Cape Town metro. A formal leak trace involving staged water testing is chargeable, and we tell you the figure before booking.
Can you quote from photographs?
We can give you a range and tell you what we think you are dealing with, which is often enough to decide whether to proceed. We will not give a firm price without seeing it — a photograph cannot show what the substrate is doing under the surface.